Refund policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with the tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at the following address: support@botaqi.com. Please note that returns will need to be sent to the address we will give you. 

If your return is accepted, we will send you a return shipping label, together with instructions on how and where to send your parcel. Items sent back without a prior return request will not be accepted.

You can always contact us with any question relating to a return at support@botaqi.com.

Damage and problems
Please inspect your order as soon as you receive it and contact us immediately if the item is faulty or damaged, or if you have received the wrong item, so that we can assess the problem and put it right.

Exceptions or non-returnable items
Certain types of item cannot be returned, such as perishable goods (for instance food, flowers or plants), made-to-order products (for instance special orders or personalised items) and personal care goods (for instance beauty products). Nor do we accept returns of hazardous goods, flammable liquids or gases. Write to us with any question about a specific item.

Unfortunately, we do not accept returns of sale items or gift cards.

Exchanges
The quickest way to be sure of getting what you want is to return the item you have and, once the return is accepted, to place a separate order for a new item.

14 day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition in which you received it, unworn or unused, with the tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will let you know as soon as we have received and inspected your return, and we will tell you whether the refund has been approved or not. If the refund is approved, you will automatically be refunded to your original payment method within 10 working days. Do bear in mind that your bank or credit card company may take some time to process and post the refund.
If more than 15 working days have passed since your return was approved, please contact us at support@botaqi.com.